MW–FAQ

Before you open the file.

Pricing, deposits, and timelines — answered plainly. If your case is odd, write the desk.

Once you submit a request, we check current supplier pricing in China or Turkey, add shipping and clearing costs, and send you one total price in Ghana Cedis (GH₵). That's the number you pay — no extra charges added afterward.

It depends on the item and where it's sourced from, but most orders take a few weeks from confirmation to delivery. We'll give you a realistic timeframe when we send your quote.

Payment terms are discussed and agreed directly with you on chat before we proceed with sourcing your item.

Yes. Paste the link in the search bar at the top of the site. We'll open the listing, check the real factory price, and send you a landed quote in GH₵. You don't need a factory account.

That's fine — a clear written description is enough for us to start. If we need more detail to find the right match, we'll ask you directly on chat.

Yes — we deliver nationwide across Ghana once your item has cleared.

We handle the customs clearing process as part of getting your item to you — it's factored into the quote we send you, so you don't need to deal with it separately.

Yes. Use Add to cart for several items, then open Cart and tap Buy now. Or tap Buy now on one item to send that order. Buy now asks you to log in or sign up first. You can also type several items in the request form.

We ship by sea only. Typical transit is 4–8 weeks after the supplier ships. Start an import request and we'll quote today's GH₵ on chat.

Yes. The request form accepts a JPG or PNG under 5 MB. If the upload doesn't go through, send the picture on chat after you submit — we'll still have your written request.

Didn't find your answer?

Ask us directly — we usually reply quickly on chat.

Open official chat →